Shipping policy

Last updated: October 3, 2026

Cuckoo Chalet (cuckoochalet.com) is operated by FBA Ventures LLC, a Wyoming limited liability company.

1. Where we ship

We ship to addresses in the contiguous United States (the 48 states and Washington, D.C.).
We currently do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or outside the United States.
Cuckoo clocks travel in large, padded boxes, so we cannot ship to P.O. boxes. Please use a street address.

2. Shipping cost

Shipping is free on every order within our delivery area. There is no minimum order amount.

3. Duties and taxes

Your order ships from within the United States. There are no customs or import fees for you to pay, and nothing is due to the carrier on delivery.
Applicable U.S. state sales tax, if any, is calculated and shown at checkout before you pay.

4. Processing and delivery times

• Processing time: orders are prepared and shipped within 1 to 2 business days after payment is confirmed.
• Delivery time: once shipped, orders are delivered within 2 to 5 business days.
• Total: most orders arrive within 3 to 7 business days of being placed.

Business days are Monday to Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays are processed the next business day.

5. How your clock is packed

A cuckoo clock is a fragile object with loose parts. Each clock is shipped in two boxes: the maker's box, with the pendulum, the weights and the loose parts wrapped separately, placed inside a second, padded shipping box. Small parts and accessories ship in a padded package.

6. Tracking

Every order is shipped with tracking. When your order ships, you receive a confirmation email with your tracking number. You can also follow the steps on our Track your order page.

7. Delays

If we cannot ship your order within the time stated above, we will email you with a revised shipping date and give you the option to cancel your order for a full refund.
Carrier delays caused by weather, peak seasons, or other events outside our control can occasionally add time. If your package is late, we will contact the carrier for you.

8. Delivery address

Please check your shipping address at checkout. If you notice a mistake, email us before your order ships and we will correct it. If a package comes back to us because of an incorrect or incomplete address, we will contact you to arrange reshipment.

9. Damaged, lost, or missing packages

• Damaged on arrival: please open your package and check the clock as soon as it arrives. Report any damage within 48 hours of delivery, with photos of the box and the clock. See section 6 of our Refund & Return Policy.
• Marked as delivered but not received: check with neighbors and your building's mail area, then email us within 7 days of the delivery date. We will open an investigation with the carrier and work with you to resolve it.
• Lost in transit (no tracking update for 7 business days): email us. We will file a claim with the carrier and send a replacement or a refund once the carrier confirms the loss.

10. Contact

FBA Ventures LLC (Cuckoo Chalet)
5830 E 2nd St, Ste 7000 #35769, Casper, WY 82609, United States
Email: contact@cuckoochalet.com
Phone: +1 (818) 659-2999